Fricking A, this is completely ridiculous.
For those following my thread, my TL has been consuming oil at rate over 1L every 1000 miles. I've been complying with my local dealership, and said issue is well documented by the dealership and here on AZ.
Had an appt today with the dealership, and I was under the impression they were going to fix the issue by first taking apart the engine. All I need to do was go in, get a loaner, and drive off back to the office. Done.
So today I go in, I sign the loaner papers, and the tech tries to pull a fast one on me. He wanted me to authorize $129 repairs just in case it's not engine/powertrain issue. I questioned the amount, saying I shouldn't be responsible for $129. My TL is under the 6yr/70k powertrain warranty, and said issue should be covered by warranty.
I ask the tech, if it's not powertrain, what is it then? He gives some excuse about if I don't change the oil for 15,000 miles, something about sludge buildup. I tell him, I have oil change records, should not be an issue. Tech goes away, talks to the service manager.
Manager goes through the same b.s., now says it's not $129 I need to preauth but $700 for "ripping the engine out" in case it's not a powertrain issue. Again he pulls the same bullshit on me, saying if it's not powertrain, I would be responsible for labor. If it is powertrain, it would be a warranty cover. Again I ask him I have the records to show my past year oil changes, what could be a non engine /powertrain issue? He gives me the same bs about oil changes, and says if I'm "confident I've been doing the oil changes on time" it should be a warranty coverage. Fricking A, I'm confident this oil issue is not my fault and this dealership is dinking me around.
I then call Acura Client Relations. Guy on the phone was completely useless. Tells me the same b.s., and he couldn't give me a reason why oil consumption issue would not be a powertrain issue. I ask the guy repeatedly point blank "Educate me sir. I've already done the oil consumption test at the request of the dealer. If it's not engine or powertrain issue, what could it be? What NON-powertrain issue could cause the car to consume oil?"
The guy had no answer but continues to side with the dealer repeatedly, and refuse to talk to the dealer and refuse to remedy the situation. At that point I was completely FURIOUS. I tell him last time I authorized repairs "in case it was not powertrain related" this dealership claimed the oil sensor was defective and need to be replaced. And of course, oil sensor was not power train item, and I had it replaced at my expense. I tell him I should have to authorize $700 repair, b/c my gut feeling is that if I do, they'll come back with some bullshit response and charge my $700 for a non powertrain issue.
Fricking A. I left the dealership in my TL and drove back to the office. Complete waste of time. Instead of a 5 min visit, it turned into a useless 1 hour debacle.
What the hell is a warranty good for if Acura won't honor it? And I still don't fricking get why the dealership wants to hold me responsible for the engine eval? Clearly the engine is consuming oil, and engine falls under powertrain.
Any ideas on what to do next would be helpful.
And Acura wonders why their sales are slipping and I'm a nay against the TLX and its 2 new transmissions. Warranty my ass. Every single dam excuse will be done to place blame on the consumer. :tomato:
Acura can go to hell.
For those following my thread, my TL has been consuming oil at rate over 1L every 1000 miles. I've been complying with my local dealership, and said issue is well documented by the dealership and here on AZ.
Had an appt today with the dealership, and I was under the impression they were going to fix the issue by first taking apart the engine. All I need to do was go in, get a loaner, and drive off back to the office. Done.
So today I go in, I sign the loaner papers, and the tech tries to pull a fast one on me. He wanted me to authorize $129 repairs just in case it's not engine/powertrain issue. I questioned the amount, saying I shouldn't be responsible for $129. My TL is under the 6yr/70k powertrain warranty, and said issue should be covered by warranty.
I ask the tech, if it's not powertrain, what is it then? He gives some excuse about if I don't change the oil for 15,000 miles, something about sludge buildup. I tell him, I have oil change records, should not be an issue. Tech goes away, talks to the service manager.
Manager goes through the same b.s., now says it's not $129 I need to preauth but $700 for "ripping the engine out" in case it's not a powertrain issue. Again he pulls the same bullshit on me, saying if it's not powertrain, I would be responsible for labor. If it is powertrain, it would be a warranty cover. Again I ask him I have the records to show my past year oil changes, what could be a non engine /powertrain issue? He gives me the same bs about oil changes, and says if I'm "confident I've been doing the oil changes on time" it should be a warranty coverage. Fricking A, I'm confident this oil issue is not my fault and this dealership is dinking me around.
I then call Acura Client Relations. Guy on the phone was completely useless. Tells me the same b.s., and he couldn't give me a reason why oil consumption issue would not be a powertrain issue. I ask the guy repeatedly point blank "Educate me sir. I've already done the oil consumption test at the request of the dealer. If it's not engine or powertrain issue, what could it be? What NON-powertrain issue could cause the car to consume oil?"
The guy had no answer but continues to side with the dealer repeatedly, and refuse to talk to the dealer and refuse to remedy the situation. At that point I was completely FURIOUS. I tell him last time I authorized repairs "in case it was not powertrain related" this dealership claimed the oil sensor was defective and need to be replaced. And of course, oil sensor was not power train item, and I had it replaced at my expense. I tell him I should have to authorize $700 repair, b/c my gut feeling is that if I do, they'll come back with some bullshit response and charge my $700 for a non powertrain issue.
Fricking A. I left the dealership in my TL and drove back to the office. Complete waste of time. Instead of a 5 min visit, it turned into a useless 1 hour debacle.
What the hell is a warranty good for if Acura won't honor it? And I still don't fricking get why the dealership wants to hold me responsible for the engine eval? Clearly the engine is consuming oil, and engine falls under powertrain.
Any ideas on what to do next would be helpful.
And Acura wonders why their sales are slipping and I'm a nay against the TLX and its 2 new transmissions. Warranty my ass. Every single dam excuse will be done to place blame on the consumer. :tomato:
Acura can go to hell.