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HELP - Acuralink Services Not Functioning

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It appears that the last visit to the Service Center (for the headlight TSB) rendered my Acuralink non-functional. It basically acts as thought Acuralink doesnt exist.

* Solid red-light 100% of the times

* Acuralink and Emergency Call buttons are non-functioning.

* All Acuralink options in the Infotainment system are grayed-out.

* No Realtime Traffic at all. Indicator icon is non-existant.

I called Client Relations and they said everything looked good on their end, so likely an issue with the car and that I'll have to take it back in (grrrr)

I recall someone else here (Mike TX?) having a similar issue and it required a "reset"? Anyone know what that reset operation is? Really dont want to (or have the time) to get the car back into the service center and would love to just be able to perform the reset myself if possible.

TIA!

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