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samsung s4 problems

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I cannot receive phone calls when my s4 is connected to my tsx with tech package blue tooth. I have the 2014. I mean the phone wont even ring. When I go to the store my wife says she tried to call me but I don't receive them. I have tried to call her as well but she can't receive them from me when she's connected. Also I can't access my music when connecting it through usb. Am i doing something wrong or is the s4 not compatible?

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