I'm new here, so not sure where to post this issue. If I should post it somewhere else, please let me know.
I bought a new RDX 2019 two months ago. It makes many noises from various areas of car. The main noise is a vibration noise from the headliner. I took it in yesterday. Drove it with a tech next to me to demonstrate noise. (We'll call the tech Jimmy).
Car didn't make noise for first 10 minutes. So I showed Jimmy that you can duplicate the noise by tapping on the headliner with your hand. (I'd also included this hand-tap info in the bullet-point report that I gave to them when I came in.) So I tapped on it, and he heard the noise. I said, "That's the noise you want to be listening for."
Eventually, while on the way back to the dealership, the vibration noise started to reveal itself on its own. He heard it. He said he heard it. We discussed it as I drove.
By the way, Jimmy seemed like a super nice guy the whole time.
The service manager called me today. He said they could not duplicate the noise. I told him, "We already DID duplicate it." So he says, "All I have is what's on the report. Let me talk to Jimmy and I'll call you back."
He calls me back and says Jimmy told him that when he was driving with me, we could only create the vibration noise by tapping headliner with our hands. And that I tried to create the noise by driving over the road reflectors, but was unsuccessful.
We went back & forth for a bit, with him stonewalling me. At the end I heatedly said "Jimmy is simply lying." More robotic stonewalling from him. He kept repeating, "I can only tell you what Jimmy told me sir."
My question is, is this rare? What should (or can) I do in a situation that a tech is blatantly lying? How freaking weird. The service manager did say they took a look inside headliner, but could find nothing wrong.
Hopefully it's fixed. And the lying part is just a way to avoid "lemon law" return. Or whatever is in their paranoid/protective minds.
This dealership has a bad reputation. So though Jimmy seemed like a great guy, I guess he's just another pretender in a corrupt dealership. I figure if you're an honest employee there, you don't last long.
Any thoughts or suggestions?
Thanks.
I bought a new RDX 2019 two months ago. It makes many noises from various areas of car. The main noise is a vibration noise from the headliner. I took it in yesterday. Drove it with a tech next to me to demonstrate noise. (We'll call the tech Jimmy).
Car didn't make noise for first 10 minutes. So I showed Jimmy that you can duplicate the noise by tapping on the headliner with your hand. (I'd also included this hand-tap info in the bullet-point report that I gave to them when I came in.) So I tapped on it, and he heard the noise. I said, "That's the noise you want to be listening for."
Eventually, while on the way back to the dealership, the vibration noise started to reveal itself on its own. He heard it. He said he heard it. We discussed it as I drove.
By the way, Jimmy seemed like a super nice guy the whole time.
The service manager called me today. He said they could not duplicate the noise. I told him, "We already DID duplicate it." So he says, "All I have is what's on the report. Let me talk to Jimmy and I'll call you back."
He calls me back and says Jimmy told him that when he was driving with me, we could only create the vibration noise by tapping headliner with our hands. And that I tried to create the noise by driving over the road reflectors, but was unsuccessful.
We went back & forth for a bit, with him stonewalling me. At the end I heatedly said "Jimmy is simply lying." More robotic stonewalling from him. He kept repeating, "I can only tell you what Jimmy told me sir."
My question is, is this rare? What should (or can) I do in a situation that a tech is blatantly lying? How freaking weird. The service manager did say they took a look inside headliner, but could find nothing wrong.
Hopefully it's fixed. And the lying part is just a way to avoid "lemon law" return. Or whatever is in their paranoid/protective minds.
This dealership has a bad reputation. So though Jimmy seemed like a great guy, I guess he's just another pretender in a corrupt dealership. I figure if you're an honest employee there, you don't last long.
Any thoughts or suggestions?
Thanks.
