2012 SH-AWD Hard Shifting and Lagging

I have a 2012 SH-AWD and this has been bothering me for months now. I'm not sure if it's normal but the shifting on my car seems a little harder than normal, especially when driving slowly, or on the lower gears. I can feel every single little shift, and sometimes just feels like it goes in and out of a particular gear. Also, sometimes it just feels like the car is on the wrong gear. From what I remember, the car should have some of the smoothest shifting of any car, or am I imagining things?

I've been reading about torque converter issues, would this be one of them. Any help would be appreciated, thanks!