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2012 needs transmission at 16K

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My mom mentioned to me that her car (2012 MDX Tech in PPM) was acting up in reverse when cold, almost like it was hanging up on something so I let it sit for a few hours and went out to check it for myself. It doesn't matter where the car is (driveway, garage, etc) but if it's cold and you select reverse, it doesn't seem to engage reverse right away until you rev it between 1500 and 2000 RPM at which point it 'thumps' into gear, sometimes with a bit of drama.

She took it into the dealer and upon diagnosis, they announced that it needs a new transmission at 16,200 miles. Having come from a Lexus RX300 that suffered a similar issue (thumping when downshifting into 1st) around 90K and again less than 20,000 miles later, mom's not too happy right now even though warranty is covering it. Personally I understand that if you build something en masse, you're going to have good ones and bad ones. The service advisor says he's only ever seen one other MDX of this generation need a transmission but I'm curious if any owners have seen or heard of something like this.

Given Honda's issues with their 5AT models, you can understand my reluctance to believe he's only seen one.

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